NORTH BETHESDA, Md. – February 16, 2026– Landow House, Revitz House and Ring House at Charles E. Smith Life Communities (CESLC) have each earned the 2026 Customer Experience Award from Activated Insights, a nationally recognized customer satisfaction firm.
The award underscores the residences’ commitment to CESLC’s value of Hiddur: We deliver the highest standards of service and hospitality.
“The Customer Experience Award reflects our associates’ commitment to living our mission, vision and values,” said CESLC Vice President of Operations Brenda L. Rice. “Earning this recognition is further proof that the core tenets of our organization are more than just words. They are embodied in the daily actions of our associates.”
Activated Insights’ Customer Experience Award recognizes organizations that consistently rank within the top 15 percent of care providers nationwide. It is based on a variety of metrics including employee feedback, client satisfaction and overall care quality.
Activated Insights conducted monthly telephone interviews with open-ended questions and ratings over the course of the year to make this determination.
This is the second consecutive year Revitz House and Ring House have earned this recognition.
About Charles E. Smith Life Communities
Charles E. Smith Life Communities (CESLC) is a 501(c)(3) nonprofit Jewish faith-based organization serving more than 1,300 older adults annually, including nearly 1,200 on its 38-acre campus in North Bethesda, Maryland, and approximately 200 in-home clients throughout the Greater Washington region.
Founded in 1910, CESLC is among the largest single-site senior living campuses in the nation, featuring a wide range of living options and services, including independent apartment living (Revitz House and Ring House), assisted living (Cohen-Rosen House and Landow House), and long-term and post-acute care (Hebrew Home of Greater Washington). CESLC is committed to empowering older adults by offering meaningful connections, intellectual engagement, artistic expression and cultural exploration.
CESLC also provides outpatient senior-focused medical care (Hirsh Health Center) and offers the region’s only temporary shelter exclusively serving victims of elder abuse (ElderSAFE™ Center). Additionally, CESLC provides personalized care that empowers older adults in Montgomery County, Maryland and Washington D.C., to live safely and independently in the comfort of their homes (SmithLife® Homecare).
