Making Sense of Complex Healthcare: Bringing the Invisible into View

Much of what shapes the way we experience healthcare happens beyond the appointment. Join Janna Oxman, JD, healthcare navigator and patient advocate, to take a closer look at the space between appointments and why it matters.

Whether considering your own healthcare, supporting someone you care for, or working with patients and their families, you’ll gain valuable insight and practical strategies for strengthening how we understand and approach healthcare.

CE credits for social workers: 1.5 CE credits will be offered for social workers.

Inspired Memory Care, provider #1756, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Inspired Memory Care maintains responsibility for this course. ACE provider approval period:11/19/24-11/19/27. Social workers participating in this course receive 1.5 continuing education credits.

About Janna Oxman, JD

Janna Oxman, JD, is the founder of Sage Advisory, where she works alongside individuals and families when healthcare circumstances become complex and greater clarity and direction are needed. She helps clients understand and synthesize healthcare information, clarify priorities and options, strengthen communication with and among healthcare providers, and translate it all into a clear path forward.

Her background spans healthcare law, senior leadership in mental health communications, and patient and family advocacy. She also serves on the Board’s Quality of Care Committee at Charles E. Smith Life Communities.

Learning Objectives

1. Identify how healthcare information, perspectives and responsibilities can become distributed across patients, families, caregivers and healthcare professionals.
2. Examine how seeing the patient’s broader healthcare story can reveal gaps, strengthen communication and support more meaningful participation in care.
3. Apply practical strategies for connecting healthcare information, strengthening communication across care and preparing before a health crisis.